ZA
Zaynab A
1 reviews | Active since Dec 2017
07 Nov 2019, 11:18
DATA REFILL WITHOUT MY PERMISSION
DATA refill has been activated on my phones. I have been trying to deactivate this useless service for over 6 months now. I tried doing it buy using the self help option and even called in. I have been advised on numerous times that it has been deactivated. Until the next day when my airtime is deducted to do the data refill. This happens even if my data usage is off?
I NEED THIS SERVICE DEACTIVATED IMMEDIATELY AND VODACOM TO REFUND ME ALL MY MONEY TAKEN WITHOUT MY PERMISSION
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Replies (2)
Vodacom's replyOfficial
07 Nov 2019, 13:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2019, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZA
Zaynab A's updateReviewer Update
11 Nov 2019, 11:124 days later and still no contact from Vodacom and in the mean time my airtime is taken daily without my permission for the data refill!!!!
ZA
Zaynab A's update11 Nov 2019, 11:12
Reviewer Update
4 days later and still no contact from Vodacom and in the mean time my airtime is taken daily without my permission for the data refill!!!!