LN
Louise N
1 reviews | Active since Jan 2019
21 Dec 2020, 17:04
Data refill - unable to opt out no matter what
I am a Vodacom prepaid customer and have been trying to “opt out” of Vodacom’s “data refill” for months. I have cancelled it so many times now, yet every time I go off wifi Vodacom takes R3 for “data refill”. Please cancel this service (which I never subscribed to!) as it just drains my airtime and offers no benefits!
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Vodacom's replyOfficial
22 Dec 2020, 07:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2020, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team