OY
Octavia Y
1 reviews | Active since Apr 2021
22 Apr 2021, 22:22
data refill service
I've been a Vodacom prepaid customer for many years. In the past two years, every time my data runs out, I get an automatically R3 Data Refill from my airtime. I have tried to opt-out of this service so many times but always get an error. I still get an R3 Data Refill if my data runs out. I've contacted Vodacom's customer care which didn't help, they only gave me the *135# option to opt-out. The *135# option doesn't work. Can Vodacom please cancel this data refill service immediately?! I'm so tired of it, I never opted in for this service!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Apr 2021, 07:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2021, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
OY
Octavia Y's updateReviewer Update
23 Apr 2021, 09:14 Vodacom has assisted me and the query has been resolved to my satisfaction.
Thank you so so much!
Thank you so so much!
OY
Octavia Y's update23 Apr 2021, 09:14
Reviewer Update
Vodacom has assisted me and the query has been resolved to my satisfaction.
Thank you so so much!
Thank you so so much!
Vodacom's replyOfficial
23 Apr 2021, 09:16Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we deactivated the data refill service and loaded R29 airtime on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we deactivated the data refill service and loaded R29 airtime on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2021, 09:16
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we deactivated the data refill service and loaded R29 airtime on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we deactivated the data refill service and loaded R29 airtime on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,