SH
Solly H

1 reviews | Active since Jan 2014

18 Mar 2019, 23:04

Data Refill Se Po**

Vodacom Data Refill is a **** that *****s our airtime even when you have data bundles. I have been trying to Opt Out of Vodacom’s Data Refill for weeks now and it refuses. I called 111 and the lady told me that I am opted out but it happened 5 times on the same night after my WiFi went off during loadshedding.

Vodacom has ****** over R100 of my airtime with this refill nonsense because our phones operate on data every minute.

I called to complain and the lady has since promised me a reference number which I never received. After she clicked on her computer for 10mins giving me stories about how I’m not opted in and it happened during our call. This is really appalling from Vodacom and they need a class action legal suit for *****ing our money.

At this point I am porting my number to a different network.

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Replies (1)
Vodacom
Vodacom's reply19 Mar 2019, 06:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team