ZM
Zakhele M
1 reviews | Active since Jan 2017
28 Oct 2020, 13:33
Data Refill ****
I have been struggling with getting vodacom to deactivate the data refill option on my number. I have called customer's service center numerous times and they keep saying it is off and when i load airtime it takes my airtime. Vodacom you are taking money without my permission and that is *****ing. Can you please remove this thing on my number or tell me if I have to change to another network. ***
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Vodacom's replyOfficial
28 Oct 2020, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2020, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZM
Zakhele M's updateReviewer Update
29 Oct 2020, 16:30Thank you to the consultant who contacted me yesterday Malvin. It seems he has resolved my problem, I have had R9 airtime since yesterday and the data refill did not take it like it used to. I would like to thank you for your assistance
ZM
Zakhele M's update29 Oct 2020, 16:30
Reviewer Update
Thank you to the consultant who contacted me yesterday Malvin. It seems he has resolved my problem, I have had R9 airtime since yesterday and the data refill did not take it like it used to. I would like to thank you for your assistance