KS
Khens S
1 reviews | Active since Sept 2018
07 Sept 2018, 20:56
Data Refill
I recently unsubscribed for the Vodacom data refill service. To my suprise they continued to deduct money whenever I recharge furthermore I called to complain about this on te 02-09-2018. I was given the following number:The SR reference is A8-B0JF-U127U and I was informed that matter wouldbe reolved in 24 hours which hasn't happened until now. I followe up on the matter on the 06-09-2018 and it did not yield any results.
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Replies (2)
Vodacom's replyOfficial
08 Sept 2018, 11:28Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2018, 11:28
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Sept 2018, 11:35Dear Customer
We tried calling you but no answer.
We are aware of the issue and it is being attended to. Your account has been gifted with R3 airtime for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2018, 11:35
Official
Dear Customer
We tried calling you but no answer.
We are aware of the issue and it is being attended to. Your account has been gifted with R3 airtime for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,