1 reviews | Active since Mar 2013
<p>I recharged my data Friday 2 December 2016. The money for the 1G (R149) went off my account, but haven't received the purchased data. I called the vodacom cusotmer line and got an automatic response that Vodacom is experiencing trouble and all data related recharges would be fixed within 24 hours. The next day I called their call centre and I was reassured that this would be rersolved by lunch time Saturday and that they would sms or call me. By Saturday afternoon I still hadnt received the data, no sms or call. Sunday I followed up once again and got no joy, instead I was told to go to their store to get it resolved.</p> <p> </p> <p>Yesterday, Monday 5 December 2016, I visited the vodacom store, got there at 20h17 and only got served 21h50 as they only had one person with the s**** to serve my issue(what bull****). Once again 5 days later, all the back and forth I still dont have the data, as the customer service agent said this is a matter that their IT has to resolve. They have my R149 and all I have is dololo and all the trouble of running after Vodacom from their call centre to their store and still my issue ahs not been resolved.</p> <p> </p> <p>I can't believe that in 2016 I'm having such a *** customer experience from Vodacom for a simple process of recharging where they are paid and I still don't have my data.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per telephonic discussion,feedback provided.
Best regards,
As per telephonic discussion,feedback provided.
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.