MS
Mpho S
1 reviews | Active since Mar 2020
24 May 2024, 23:11
Data Rapid Depletion
I’ve bought 10G of data a day ago and it disappeared in a space of a few hours, in those hours I was driving and was not on my phone except for Waze App for directions. When got home my phone automatically connects to unlimited Wi-Fi and this morning I’m realizing the data is depleted. The call consultant was less helpful because she only explained to me the rate at which my data was getting depleted but couldn’t say what was depleting it. I’ve been with Vodacom since starting using a cellphone and this is the first time I’m disappointed by my trusted network service provider. The call center consultant in question didn’t represent you well Vodacom.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
27 May 2024, 08:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 May 2024, 08:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 May 2024, 09:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply28 May 2024, 09:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
MS
Mpho S's updateReviewer Update
12 Jun 2024, 01:32You can make contact tomorrow morning before 11am.
MS
Mpho S's update12 Jun 2024, 01:32
Reviewer Update
You can make contact tomorrow morning before 11am.
