jL
johannes L
1 reviews | Active since May 2016
18 Sept 2019, 10:24
Data R29 and Air time 12 purchased
Call contact centre hanging on for 30minutes that shows how bad service is in Vodacom. Regarding data and air time I bought this morning in the garage.
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Replies (3)
Vodacom's replyOfficial
18 Sept 2019, 10:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
jL
johannes L's updateReviewer Update
18 Sept 2019, 11:37You do promise that you don't keep last time I also query about my 1GB I bought even today no consultant had contact me. You services had becoming bad I wonder y,is because you don't care or as long you make profit.
jL
johannes L's update18 Sept 2019, 11:37
Reviewer Update
You do promise that you don't keep last time I also query about my 1GB I bought even today no consultant had contact me. You services had becoming bad I wonder y,is because you don't care or as long you make profit.
Vodacom's replyOfficial
26 Sept 2019, 09:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply26 Sept 2019, 09:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team