Data Query - Unreslved

<p>I have lodged a query regarding my data on my Wi-Fi being used up within a week. I spoke to Luthando, who mentioned the systems were down and would call me back - never happened. I called the next day and then spoke to Ayanda who said she will escalate the problem with Solution Dept. I had not once received a reference number, nor any sms regarding my query. I then called again and was given a reference number telephonically. After a week, i called Rolene, who mentioned that the case was closed. Nobody called me, no sms, no correspondence at all - and they hadnt even resolved my issue. I needed to know why my data is being depeleted after a week. I was then told that its because of the internet, and that is after midnight 2am and 4am. But nobody is on the internet. When i asked which cell is using it up i was told they will investigate and call me back. This has not happened. I used to use 2gig data a month and now 5gig normal + 5gig night owl gets depleted in a week. Is Vodacom using some kind of accelerator to deplete your data quicker? Being a Vodacom customer since inception, i find their service is deteriorating at an alarming rate. What will it take to get some feedback.</p>