nM
nyalleng M
1 reviews | Active since Jan 2019
18 Sept 2025, 12:15
Data Query
Good day
I purchased 3GB and 500MB of data from Vodacom, and within less than 10 minutes, all the data was already depleted. I immediately contacted Vodacom to query this issue, but I was told that I must wait until tomorrow for the system to update.
I find this very unfair, as my money was deducted instantly, yet I am expected to wait before receiving proper feedback. As a paying customer, I should not be disadvantaged in this way.
I kindly request that this matter be investigated urgently and that my data be restored without delay.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
18 Sept 2025, 14:04Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you
Vodacom's reply18 Sept 2025, 14:04
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you
nM
nyalleng M's updateReviewer Update
19 Sept 2025, 15:59Thank you so much for sorting out my issue so quickly.I really appreciate how smooth and professional the whole process was.
nM
nyalleng M's update19 Sept 2025, 15:59
Reviewer Update
Thank you so much for sorting out my issue so quickly.I really appreciate how smooth and professional the whole process was.
