nM
nyalleng M

1 reviews | Active since Jan 2019

18 Sept 2025, 12:15

Data Query

Good day

I purchased 3GB and 500MB of data from Vodacom, and within less than 10 minutes, all the data was already depleted. I immediately contacted Vodacom to query this issue, but I was told that I must wait until tomorrow for the system to update.

I find this very unfair, as my money was deducted instantly, yet I am expected to wait before receiving proper feedback. As a paying customer, I should not be disadvantaged in this way.

I kindly request that this matter be investigated urgently and that my data be restored without delay.

0
Replies (2)
Vodacom
Vodacom's reply18 Sept 2025, 14:04
Official
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.
 
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
 
Kind regards, 

Vodacom Consumer Website Team

 
Thank you
 
nM
nyalleng M's update19 Sept 2025, 15:59
Reviewer Update
Thank you so much for sorting out my issue so quickly.I really appreciate how smooth and professional the whole process was.