Data query

<p>I logged a query about my data charges on 20 March 2017. I was told that the query will be resolved in 7 days. My service log query number 1- ********** ********** . I have not received any feedback to date. I have called the call centre several times and was pushed from pillar to post with no one taking ownership of my query. I have been a loyal vodacom customer for more than 10years and the service I have been receiving is appalling. I guess its time to port my number to a network that will value me. I am extremely irrate as they debited my account yesterday for an amount of R10710.18 which I am still disputing. I have also tried several times to call the customer retentions team to cancel my contract and I have not had luck. I will try again but the relationship with vodacom has come to an end. I am taking my business elsewhere....</p>