Data query
<p>Yes i did get feedback on my previous review to Vodacom, event got an sms to say that the issue has been resolved (CN Workflow ID ********** 76), but when I have received my account from them - the issue was not resolved. The data still shows on my account and I still have to pay for it!!!!! So I will be R300.00 out of pocket this month due to their mistake. </p>
I have received an sms from them to say that they require more information with regards to the dates that I have bought the additional data, but strangely everytime that I have phoned in previously to the call center every agent was able to pick up the information, but now they require more information and all this after Kevin phoned me to inform me that the matter was resolved, they even loaded 500MB pro-rata for me, just to find out that I will be paying for it anyway. So in what way was this resolved . . . maybe it has to do with the fact that I upgraded just after they told me that my query was resolved so they decided we have hooked this client for another 24 months, let's reverse our decision and give her the run around again!!!!
I have received an sms from them to say that they require more information with regards to the dates that I have bought the additional data, but strangely everytime that I have phoned in previously to the call center every agent was able to pick up the information, but now they require more information and all this after Kevin phoned me to inform me that the matter was resolved, they even loaded 500MB pro-rata for me, just to find out that I will be paying for it anyway. So in what way was this resolved . . . maybe it has to do with the fact that I upgraded just after they told me that my query was resolved so they decided we have hooked this client for another 24 months, let's reverse our decision and give her the run around again!!!!
Dear Customer,
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,