EM
Eduard M
1 reviews | Active since Aug 2017
22 Aug 2017, 13:32
Data Query
Good day I discovered at the end of July that during June and July I went over my data bundle and ran up a data bill, however when I checked via *111# it still displayed that I had data left. I logged a call and after more than a week I received a email from a consultant closing the issue. The problem with *111# persisted. I verified with 3 independent Vodacom stores and all of them confirmed that this is incorrectly displayed. I took screen shots and sent it to the consultant. I resent the mail 4 times asking for feedback. Not once did I receive a reply. However I received a sms to reboot my phone and the *111# will work correctly now. This has been rectified, however I cant be held responsible for any data usage that I went over my allocated monthly bundles. I have been using this system since Vodacom launched it. I constantly monitor my data to make sure I don't go over my bundle.
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Replies (2)
Vodacom's replyOfficial
22 Aug 2017, 13:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 13:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
EM
Eduard M's updateReviewer Update
23 Aug 2017, 10:03Good day Vodacom
Vodacom customer care sent me a sms this morning. I cannot reply or get response to this sms. The previous person sent me a email. I never received a response from this person either. However vodacom can call me to sell me extra products and services. I need someone to call me that we can sort this query out once and for all.
EM
Eduard M's update23 Aug 2017, 10:03
Reviewer Update
Good day Vodacom
Vodacom customer care sent me a sms this morning. I cannot reply or get response to this sms. The previous person sent me a email. I never received a response from this person either. However vodacom can call me to sell me extra products and services. I need someone to call me that we can sort this query out once and for all.