DATA QUERY

I submitted a report and have had no response from Vodacom except for their automated response. I've been trying since last year to sort out my data query and account and have stopped paying since August 2015. However they do not seem to be interested. I've requested that they change my contract to a top-up since May 2014 and this unfortunately never happened resulting in very large data bills as the phone is with my son and I could not control his usage. I'm waiting on them to hand the account over as I do have proof of my request to change to a top-up as I cannot afford the high bills. STill waiting and this is my third report on Hello Peter. I'm so disappointed as I've had Vodacom contracts for more than 10 years.