FD
Francois D
1 reviews | Active since Dec 2012
15 Oct 2016, 16:27
Data purchasing Issue not resolved (3 months)
<p>I have two Vodacom contracts, 1 x RED and 1 x DATA. I am unable to purchase additional data from my mobile to my data contract. I am able to buy data for any other Vodacom number, but just not my own data contract. Methods used via *111# / vodacom app / vodacom.co.za. All unsuccessful.</p> <p>Vodacom has been unable to resolved this issue after number attempts. I was as there customer care center (walk-in) and i have to wait till Tuesday for feedback (???) Really??!! Unfortunately both my contracts have run their full contract term and I will most probably not renew them as its obvious that I am not taken seriously.</p> <p> </p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Oct 2016, 10:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Oct 2016, 10:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
FD
Francois D's updateReviewer Update
18 Oct 2016, 16:26Good day, this is exactly what I am refering to. 2 days later and still not call.
FD
Francois D's update18 Oct 2016, 16:26
Reviewer Update
Good day, this is exactly what I am refering to. 2 days later and still not call.
FD
Francois D's updateReviewer Update
20 Oct 2016, 18:35Am I going to get that phone call?
FD
Francois D's update20 Oct 2016, 18:35
Reviewer Update
Am I going to get that phone call?