Data purchased not updated!

<p>I purchased 1GB data on Saturday 21 Jan 2017 at 16h50. Waited till Sunday morning and it was still not being loaded for me. I called customer services who said it can take 24 hours and the transaction is pending. I waited till after 17h00 on Sunday - still no data. Called again and was given a reference number 1- ********** 042269. Today, Monday 23 Jan 2016 at 11h01, still NO DATA and in the meantime I am being charged out of bundle rates!!!!!!!!!!!!!! How dare you when you cannot process a sale?????? When I called now and quoted the reference number all you could tell me is that no-one has attended to my query yet as I am still being queued!!!!</p> <p> </p>