NM
Ntha M
1 reviews | Active since Jan 2012
29 Dec 2020, 12:36
Data purchased and not received.
I bought 1.5G data on the 24th for R36 and I never received it. I called call center and I was informed they would log a call and my money would be refunded. Only to receive a msg that the call has been closed. Without being resolved. Since I needed the data I bought the data again and received it. I then bought again on the 25th and I didn't receive it I had to buy it again. The same thing happened on the 26th. I have purchased this data 7x and only received the allocation 3x. This is unacceptable. I need my money refunded asap.
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Replies (2)
Vodacom's replyOfficial
29 Dec 2020, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2020, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Ntha M's updateReviewer Update
30 Dec 2020, 11:13 Dear Nthabeleng MalokaI, we see that you were given 3 Gigs of data 2020-12-24T15:06:42.If this is incorrect kindly notify us. Regards Judy
This message was sent to me from a number I couldn't respond to. This doesn't mean my problem was resolved. Why would I come complaining if I didn't have a problem? You are *****ing my money from all the purchases I have made. You want me to call my bank to reverse R36x 5 for a fee of R50 per reversal? This is **************** same as your daily shake offs. I have spent so much money to be able to win and now that I have 1x puzzle left I am no longer receiving puzzles to complete. Vodacom you are ******** people who have supported you for you for Years. Very disappointing and cruel.
This message was sent to me from a number I couldn't respond to. This doesn't mean my problem was resolved. Why would I come complaining if I didn't have a problem? You are *****ing my money from all the purchases I have made. You want me to call my bank to reverse R36x 5 for a fee of R50 per reversal? This is **************** same as your daily shake offs. I have spent so much money to be able to win and now that I have 1x puzzle left I am no longer receiving puzzles to complete. Vodacom you are ******** people who have supported you for you for Years. Very disappointing and cruel.
NM
Ntha M's update30 Dec 2020, 11:13
Reviewer Update
Dear Nthabeleng MalokaI, we see that you were given 3 Gigs of data 2020-12-24T15:06:42.If this is incorrect kindly notify us. Regards Judy
This message was sent to me from a number I couldn't respond to. This doesn't mean my problem was resolved. Why would I come complaining if I didn't have a problem? You are *****ing my money from all the purchases I have made. You want me to call my bank to reverse R36x 5 for a fee of R50 per reversal? This is **************** same as your daily shake offs. I have spent so much money to be able to win and now that I have 1x puzzle left I am no longer receiving puzzles to complete. Vodacom you are ******** people who have supported you for you for Years. Very disappointing and cruel.
This message was sent to me from a number I couldn't respond to. This doesn't mean my problem was resolved. Why would I come complaining if I didn't have a problem? You are *****ing my money from all the purchases I have made. You want me to call my bank to reverse R36x 5 for a fee of R50 per reversal? This is **************** same as your daily shake offs. I have spent so much money to be able to win and now that I have 1x puzzle left I am no longer receiving puzzles to complete. Vodacom you are ******** people who have supported you for you for Years. Very disappointing and cruel.