ZM
Zakithi M
1 reviews | Active since Mar 2009
07 Jan 2018, 14:54
Data purchase process
First I would to let vodacom customer care(111) that there is no such a thing as a complaints page on your website. My issue is the data purchase process using *111#, I selected the 7 to 14 day option, buy mistake i pressed 3(instead of 5 for next), next thing I know I have purchased data I didnt mean to purchase. In this day and age I know that vodacom knows they should have a review/confirm step to confirm purchase before execution of purchase
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Jan 2018, 06:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2018, 06:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jan 2018, 13:42Good Day Zakithi,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,
Vodacom's reply09 Jan 2018, 13:42
Official
Good Day Zakithi,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,
ZM
Zakithi M's updateReviewer Update
09 Jan 2018, 19:55recieved a reply stating that they indeed have a confirmation using *111#, buy data option, 7 to 14 days option. No they dont have that confirmation, can send screen shot as I just did it with no confirmation email, went from selecting data to the confirmation message. The reply also says I must use the app. The app cost data to use, fix *111# and stop defending when wrong!
ZM
Zakithi M's update09 Jan 2018, 19:55
Reviewer Update
recieved a reply stating that they indeed have a confirmation using *111#, buy data option, 7 to 14 days option. No they dont have that confirmation, can send screen shot as I just did it with no confirmation email, went from selecting data to the confirmation message. The reply also says I must use the app. The app cost data to use, fix *111# and stop defending when wrong!