Data purchase money deducted no data loaded on my number

Item: Vodacom
Rating: 1
Author: MICHELLE K

i purchased 5GB of data on the 01st June, the money went off my account but the data has not been loaded onto my account - i have been trying for 3 days to get through to the 082135 number and i hold on for 10-20 minutes at a time with no answer

where is my data?

i check on the app and it says pending ref for purchase: E***

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Replies (1)

Vodacom's replyOfficial

04 Jun 2021, 14:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Jun 2021, 14:13

Official