GG
Graham G

1 reviews | Active since Feb 2019

14 Feb 2019, 18:11

Data Purchase False Advertising

On Wednesday th 13th of February 2019 at approximately 09h14, I bought a 2 Gig data bundle for 30 days using *111#

I received 1 Gig day and 1 Gig night. Only after 5 calls to 135 was I able to speak to a consultant and she explained to me that there was a pop up that explained how the 2 Gigs is broken down. I have used *111# for years now and never has this been as it is now since the last week as I have found out.

I bought 2 Gigs and I want 2 Gigs to use when I want to. I will never user night data - NEVER HAVE AND NEVER WILL. So night data is useless to me.

This is blatant ****************. And Vodacom is praying on people with muscle memory using an app that has not changed in years!

0
Replies (1)
Vodacom
Vodacom's reply14 Feb 2019, 19:18
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,