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christa Z

1 reviews | Active since Nov 2014

15 Dec 2017, 09:36

Data promised on contract

When i was due for an upgrade with Vodacom i wanted to cancel my contract as another service provider offered a better deal. Vodacom then promised me that they will match that deal. After 6 months the 1G of data that i was promised was reduced to 250MD. After that they then allocated me 1G of data for 1 year. But now the problem i have is that my contract has not expired but i am receiving only 250MB of data. The agreement with my contract was 1G of data. I would like vodacom to reimburse me for the data have purchased the last few month as well as send me a copy of the phone call that i had with the agent promising me 1G of data. This is the 2nd time my contract is not as what has been promised to me and i wont upgrade my contract with Vodacom again.

0
Replies (3)
Vodacom
Vodacom's reply15 Dec 2017, 10:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

cZ
christa Z's update17 Dec 2017, 13:19
Reviewer Update
As mentioned I would like a recording of rge verbal agreement that I made with the agent on the phone with my new contract details. Everything you saying above it not correct at all! Are you sure you looked at the correct account?please send me my recording.
cZ
christa Z's update29 Dec 2017, 19:33
Reviewer Update
Hi There To date a have received no communication regarding this matter. Vodacom will be losing me as a customer. I would like my recording as vodacom as not sticked to the agreement. Why are you not giving me the recording?