1 reviews | Active since Sept 2016
Data promised not delivered in upgrade
<p>I recently upgrade my contract with Vodacom, beginning June. I was told of this great deal with 600 voice minutes and smses and 1GB. What really got the deal for me was that I was told that I would receive an additional 1GB as there was a promo for the next 24mths. </p> <p>Well my phone says I've used 778MB and now I've been cut off. I called the call centre and they claim I have only been given a deal for 1GB. I need the call where I accepted the contract to be retrieved.</p> <p>I am now without any data and cannot get my emails or whatsapp. This is a work cellphone.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
