RG
Ruth G

1 reviews | Active since Sept 2016

20 Jun 2017, 18:14

Data promised not delivered in upgrade

<p>I recently upgrade my contract with Vodacom, beginning June. I was told of this great deal with 600 voice minutes and smses and 1GB. What really got the deal for me was that I was told that I would receive an additional 1GB as there was a promo for the next 24mths. </p> <p>Well my phone says I've used 778MB and now I've been cut off. I called the call centre and they claim I have only been given a deal for 1GB. I need the call where I accepted the contract to be retrieved.</p> <p>I am now without any data and cannot get my emails or whatsapp. This is a work cellphone.</p>

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Replies (2)
Vodacom
Vodacom's reply21 Jun 2017, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jun 2017, 11:54
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team