1 reviews | Active since May 2016

01 Aug 2017, 14:31

Data problems Service problems

<p>Good day, </p> <p> </p> <p>I have never had problems with Vodacom. I have always had contracts out with you guys loved the network. But this is the second month my airtime which i normally chage to data has gone missing. I am on a R250.00 contrcat, I am supposed to get R200 airtime on the 1st. after switching off my cellular data last night and first checking my airtime this morning. I woke up to R 109 airtime. I have a picture of this. </p> <p> </p> <p>My number ********** 710</p> <p>email address: ********** <p>please send me an email as i cant talk during working hours. </p>

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Replies (2)
Vodacom
Vodacom's reply01 Aug 2017, 14:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Aug 2017, 10:43
Official

Dear Keisha Cummings,

I do apologise for the late response.

Feedback has been provided via email.

Regards,

UW

Best regards,