Data problems and Out-of-bundle / soft-lock nightmare

<p>Date logged: 2016/05/09 09:20</p> <p>Customer Care Reference Number: 00JA~A6HT</p> <p>Data Portal Reference Number: EC-0XM5-3KMMCV ; VIP Red crew Data support</p> <p> </p> <p>Had to transfer some data over weekend and tried to check existing data balance to load additional data.</p> <p>Was however not able to check and data balances by means if</p> <p> 1. VodaCom App - "There is an error trying to execute your request..."</p> <p> 2. Vodacom Website - Was not able to process, please use *111#</p> <p> 3. By using USSD *111# - Service unavailable.</p> <p> </p> <p>Currently all lines soft-locked, 5 sim cards not working, massive out-of-bundle charge.</p> <p>As above I've tried all means and methods and request Vodacom to</p> <p> 1. Unlock all sim cards</p> <p> 2. Void OoB charges</p> <p> 3. Load an additional 10Gb data bundle.</p> <p> </p> <p>Relevant support discussions requires changing of call-limits, Company letterheads etc while my argument is that there was a Vodacom issue and they should resolve.</p> <p> </p>