Data problem for 4 months!!!!!!!

<p>I have been trying to buy data for almost 4 months now. Prior to December 2016 I was able to buy data via *111# for some reason when I tried to buy data in December I get a message saying no products available if I try and buy from the app it tells me im not the account holder. I have been calling the call centre since then and the service I recieve is shocking. On one occasion the phone was dropped on me because I was told nobody could help me. other times I get told it would be resolved in 9 working days its almost 4 months later. This morning I called in and I was told I had to wait for 2 working days when I told them this was unacceptable Lucanda and her team started laughing in the background like I was the joke of the day they then proceeded to put me on hold for 25 minutes. I find this unacceptable they are supposed be my service provider and I am trying to give them business by buying additional data instead I get inconvenience, terrible service and lack of respect as a vodacom customer for the past 17 years! If this matter does not get resolved I will cancel all contracts and move onto a service provider who cares about their customers needs.</p>