JS
Jevone S
1 reviews | Active since Jan 2018
10 Jan 2018, 19:53
Data pricing and usage
The way Vodacom loves data, and the prices that they can charge is disgusting. I was last night the entire evening on wifi, this morning when I wake up, I wake up to an sms from vodacom that your data has run out, only to have just recieved a sms ato notify me my data has run out but on my app I have more than 80 megabytes mmmmm, is it that you want to eat it midnight once again?Then the ******* that they can charge for purchasing data on the app verse *111# is sickening.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jan 2018, 06:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2018, 06:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jan 2018, 15:56Good day
We regret taking note of your experience.
Please note that when on Wi-fi it is advisable to switch off mobile data because smart phones are designed to switch between the two.
You can also load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
I sent you an e-mail.
Kind regards
Moddy
Best regards,
Vodacom's reply11 Jan 2018, 15:56
Official
Good day
We regret taking note of your experience.
Please note that when on Wi-fi it is advisable to switch off mobile data because smart phones are designed to switch between the two.
You can also load a third party application called My data manager from play store/app store. This application will record applications using data as well as the amount of data being used (going forward).
I sent you an e-mail.
Kind regards
Moddy
Best regards,