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Byron B
1 reviews | Active since Aug 2012
30 Oct 2024, 09:11
**************... data prices differ for different clients
I am sick to my gut with Vodacom after being a client of you guys for so many years! I have spent so much money with vodacom without even thinking of moving to another provider or comparing prices. I dont even need to mention how much money I spend with vodacom as you guys can see.
This is the last straw.... I have cancelled my insurance i will be cancelling my contract and moving my number to another provider.
This ************** has not been happening only now it has been coming on when choosing contracts, but now it has moved to bundle purchases with cash...
2 years ago when I upgraded my contract, the vivo x50 was R199 and the the x50 pro was R249, when trying to do the upgrade online it said I do not qualify for the x50 pro but I can get the x50 for R199 at the same time they offer me iphones which cost R1499 a month which I qualify for but they wont give me a phone of R250 telling me I do not qualify for that.
Over the weekend I wanted to purchase bundles again on my number I was offered to purchase a bundle with my bank card I could choose the following:
2.4GB daya for 1 day R30 20 GB data for 7 days @ R149 10 GB Data for 7 days @ R99
Then I checked my wifes number she was given the following options to buy with her bank card:
1.2 GB per day for 3 days R32 18GB Data for 30 days R179 12 GB data for 30 days R159
why is vodacom charging me more for data buying cash than another client. I took screen shots of the offers I even made a screen record while I which profiles to show the different offers.
I am disgusted, for so many years of loyalty.
Is there a difference in my money compared to others?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
30 Oct 2024, 10:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2024, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BB
Byron B's updateReviewer Update
01 Nov 2024, 16:33Vodacom doesn’t have a explanation for this situation… hence why no one has tried to contact me
BB
Byron B's update01 Nov 2024, 16:33
Reviewer Update
Vodacom doesn’t have a explanation for this situation… hence why no one has tried to contact me
Vodacom's replyOfficial
06 Nov 2024, 15:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that Vodacom will present customers with a personalized set of Offers per number and your bank institution will provide their own offerings.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2024, 15:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that Vodacom will present customers with a personalized set of Offers per number and your bank institution will provide their own offerings.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
BB
Byron B's updateReviewer Update
06 Nov 2024, 15:25Sorry that’s not good response.
As this is all on the vodapay app after clicking buy data. There is an entire list of offers you guys have on some customers has better offers than others.
Please make your response public so that the other Vodacom clients can see aswell.
My contract is finished this month I would like to cancel my contract and have my number converted to prepaid so I can port it to another provider
As this is all on the vodapay app after clicking buy data. There is an entire list of offers you guys have on some customers has better offers than others.
Please make your response public so that the other Vodacom clients can see aswell.
My contract is finished this month I would like to cancel my contract and have my number converted to prepaid so I can port it to another provider
BB
Byron B's update06 Nov 2024, 15:25
Reviewer Update
Sorry that’s not good response.
As this is all on the vodapay app after clicking buy data. There is an entire list of offers you guys have on some customers has better offers than others.
Please make your response public so that the other Vodacom clients can see aswell.
My contract is finished this month I would like to cancel my contract and have my number converted to prepaid so I can port it to another provider
As this is all on the vodapay app after clicking buy data. There is an entire list of offers you guys have on some customers has better offers than others.
Please make your response public so that the other Vodacom clients can see aswell.
My contract is finished this month I would like to cancel my contract and have my number converted to prepaid so I can port it to another provider