LL
Lucienne L

1 reviews | Active since Sept 2010

03 Oct 2016, 13:31

Data Policy of Vodacom Pathetic

<p>I just bought 500mb data once-off about 5 minutes ago</p> <p>Is the data expiry date not 30 days?</p> <p>Why is it expiring in the first place?</p> <p>This is not treating customers fairly at all and this forces consumers to buy when it is not necessary.</p> <p>Why is the expiry date not 02 November at 23:59:59?</p> <p>Telkom data policy is at least 60 days</p> <p>#highdataratesmustfall</p>

0
Replies (2)
Vodacom
Vodacom's reply03 Oct 2016, 14:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LL
Lucienne L's update23 Oct 2016, 10:28
Reviewer Update

Consultant sent me the data policy and I read it.

Your policy states 30 days after the purchase date but this did not happen??