data plan montly cost more than advertise

Item: Vodacom
Rating: 2
Author: Francois D

<p>My current 20GB data plan is R1000 per month. you advertise 20GB data plan at R599 pm for over a year now. Why was my contract not adjusted accordingly? I expect a refund of the difference. </p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Oct 2016, 10:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply16 Oct 2016, 10:22

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Francois D's updateReviewer Update

20 Oct 2016, 18:37

Hi, am I every going to get an awnser to this?

Francois D's update20 Oct 2016, 18:37

Reviewer Update

Hi, am I every going to get an awnser to this?