LN
Lerato N
1 reviews | Active since Feb 2024
26 May 2025, 15:09
Data plan change
Hello I had called to cancel my contract but the person who assisted me convinced to stay saying that he will take the plan back from were I started because it was increasing,I was paying 299 for 300g day 300g night and it When up to R380,they promised to reduce the amount to R299 for the same package, to my surprise the person increased to amont to R740 with less data to 100g day 100g night and we did not agree on that ,now my data is locked because I did not Pay it,I did not pay because they did not fix that error,please help I have been calling since March till now ,I'm not getting help,***
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Replies (2)
Vodacom's replyOfficial
26 May 2025, 15:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 May 2025, 15:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 May 2025, 09:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, our records shows the upgrade reversal was done successfully for cell number ***. We have also requested for the necessary credits to be passed for the incorrect billing for the invoice dated the 01-04-2025.
Your reference number is *** Regards, Consumer Website Team
Your reference number is *** Regards, Consumer Website Team
Best regards,
Vodacom's reply27 May 2025, 09:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, our records shows the upgrade reversal was done successfully for cell number ***. We have also requested for the necessary credits to be passed for the incorrect billing for the invoice dated the 01-04-2025.
Your reference number is *** Regards, Consumer Website Team
Your reference number is *** Regards, Consumer Website Team
Best regards,