Data paid for via credit card, but it has not been loaded on the app. 7 hr wait!!!!!!

This morning I bought 10G+10G data on the app and paid via my credit card. The money has been deducted from my account, but I am still waiting for the data, which I needed as I had a lot of meetings today. I called the call centre (there is no option to talk to a consultant except if you take an option that you were not calling for). The agent who took my call was helpful within her limits, and connected me to her manager. I sent the proof of payment to the manager and 7 hours later I am still waiting for my data to be loaded. Sadly, I had a similar challenge a few months ago and I thought that Vodacom has solved the problem. Clearly they did not learn from that. Or is it me who was supposed to learn from that experience. In fact, in the past I stopped paying for data via the credit card and paid via airtime. I don't know what got to me today. I am regretting my decision as I can't load more data of that amount because I will have too much should they decide to solve my problem.

The last time I had the same problem they came back to me after 3 days. I hope they will be quicker this time. Let us see! It shouldn't take this long given that I sent through a proof of payment.