1 reviews | Active since Oct 2017
Data paid for but it expires - Feels like theft
So I purchased 5GB of data worth R399 in the beginning of the month and on the 31st Vodacom takes it ALL back. I haven't used any off it because I try to save it and rather work on Wifi wherever I can due to the data being so expensive. And in the past I have been incurring excessive cost due to my data usage.
Now Vodacom, with their ridiculous terms, feels they can let something expire which they haven't been incurring any cost against. THIS FEELS LIKE STEELING.
This is ridiculous!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
As per our telephonic communication, this query has been addressed. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
MK
Good day
As per our telephonic communication, this query has been addressed. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
MK