JB
Jana B
1 reviews | Active since Mar 2009
05 Dec 2019, 18:19
Data paid and billed for dissappeared
I have been trying to cancel the additional subscription (month-to-month) for 500MB data on my contract. Finally it seems that Ayanda got that right today. But unfortunately the 900MB (400MB already paid for and 500MB on my current invoice, disappeared totally from my account. Called *** at 10:28 on 5 Dec 2019
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Dec 2019, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jana B's updateReviewer Update
09 Dec 2019, 08:37Please advise what 'due course' means, as I have not been contacted yet
JB
Jana B's update09 Dec 2019, 08:37
Reviewer Update
Please advise what 'due course' means, as I have not been contacted yet
Vodacom's replyOfficial
18 Dec 2019, 15:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply18 Dec 2019, 15:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
JB
Jana B's updateReviewer Update
19 Dec 2019, 10:21Thanks.
JB
Jana B's update19 Dec 2019, 10:21
Reviewer Update
Thanks.