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Duncan E
1 reviews | Active since Sept 2019
10 Dec 2021, 17:47
Data packages running at 0.15mbs throttled speeds
We logged a support ticket on 03/12/21 Regarding LTE We seem to be getting throttled on our brand new lte routers connection speeds and would like to know why, on my vodacom cellphone I consistently get speeds of 20-50mbps however on my new 4g LTE vodacom router the speeds peak between 0.15-3 mbps both devices tested at the exact same time at the exact same location and place, the router is a brand new vodacom device and the phone is a much older model device, surely the router should be getting similar or better speeds not much slower speeds? Please advise as to what could cause this issue? Or are your data sim cards throttled? Data sims all 4G LTE enabled vodacom devices? I'm posting here as our orginal query was logged over 7 days ago, and in all cases was told the issue would be resolved in 24-48 hours and someone would contact us however 7 days and still waiting
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Replies (7)
Vodacom's replyOfficial
11 Dec 2021, 12:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2021, 12:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Duncan E's updateReviewer Update
13 Dec 2021, 12:43Was contacted by a very arrogant technician today claiming that those speeds are acceptable, which is an absolute ****, all your packages are advertised as 10mb and up for home internet with your lte claiming to be variable between 10 & 60mbs, false advertising and absolute ****
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Duncan E's update13 Dec 2021, 12:43
Reviewer Update
Was contacted by a very arrogant technician today claiming that those speeds are acceptable, which is an absolute ****, all your packages are advertised as 10mb and up for home internet with your lte claiming to be variable between 10 & 60mbs, false advertising and absolute ****
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Duncan E's updateReviewer Update
15 Dec 2021, 15:21I'm not sure why that was sent as a private message? However as per your terms.
17. The Service has the following download and upload speeds:
Data Allocation Speed
100GB Up to and capped at 10Mbps
200GB Up to and capped at 10Mbps
300GB Up to and capped at 20Mbps
400GB Up to and capped at 20Mbps
However as per my complaint you speeds are throttle at between 0.15 mbps & 3mbps with the average being 1mbps very clearly nowhere near what you state. And as advised my other vodacom devices in the exact same location at the exact same time get speeds between 10Mbps and a max of around 40mbps clearly proving that this is not a signal issue but rather a question of a) either a faulty simcard or b) throttling
We have a 400gb package
And as to the "fair usage policy" we have only just activated this sim and used less than 40 GB of the 400gb we signed up for
17. The Service has the following download and upload speeds:
Data Allocation Speed
100GB Up to and capped at 10Mbps
200GB Up to and capped at 10Mbps
300GB Up to and capped at 20Mbps
400GB Up to and capped at 20Mbps
However as per my complaint you speeds are throttle at between 0.15 mbps & 3mbps with the average being 1mbps very clearly nowhere near what you state. And as advised my other vodacom devices in the exact same location at the exact same time get speeds between 10Mbps and a max of around 40mbps clearly proving that this is not a signal issue but rather a question of a) either a faulty simcard or b) throttling
We have a 400gb package
And as to the "fair usage policy" we have only just activated this sim and used less than 40 GB of the 400gb we signed up for
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Duncan E's update15 Dec 2021, 15:21
Reviewer Update
I'm not sure why that was sent as a private message? However as per your terms.
17. The Service has the following download and upload speeds:
Data Allocation Speed
100GB Up to and capped at 10Mbps
200GB Up to and capped at 10Mbps
300GB Up to and capped at 20Mbps
400GB Up to and capped at 20Mbps
However as per my complaint you speeds are throttle at between 0.15 mbps & 3mbps with the average being 1mbps very clearly nowhere near what you state. And as advised my other vodacom devices in the exact same location at the exact same time get speeds between 10Mbps and a max of around 40mbps clearly proving that this is not a signal issue but rather a question of a) either a faulty simcard or b) throttling
We have a 400gb package
And as to the "fair usage policy" we have only just activated this sim and used less than 40 GB of the 400gb we signed up for
17. The Service has the following download and upload speeds:
Data Allocation Speed
100GB Up to and capped at 10Mbps
200GB Up to and capped at 10Mbps
300GB Up to and capped at 20Mbps
400GB Up to and capped at 20Mbps
However as per my complaint you speeds are throttle at between 0.15 mbps & 3mbps with the average being 1mbps very clearly nowhere near what you state. And as advised my other vodacom devices in the exact same location at the exact same time get speeds between 10Mbps and a max of around 40mbps clearly proving that this is not a signal issue but rather a question of a) either a faulty simcard or b) throttling
We have a 400gb package
And as to the "fair usage policy" we have only just activated this sim and used less than 40 GB of the 400gb we signed up for
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Duncan E's updateReviewer Update
15 Dec 2021, 15:24For anyone curious as to vodacoms private response this is the extent of thier service.
It is also worth noting we are linked to thier red VIP offering
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Based on the feedback provided, our team made contact with you and provided feedback. Please also refer to the following terms and conditions: https://www.vodacom.co.za/vodacom/terms/home-internet-contract.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
It is also worth noting we are linked to thier red VIP offering
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Based on the feedback provided, our team made contact with you and provided feedback. Please also refer to the following terms and conditions: https://www.vodacom.co.za/vodacom/terms/home-internet-contract.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
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Duncan E's update15 Dec 2021, 15:24
Reviewer Update
For anyone curious as to vodacoms private response this is the extent of thier service.
It is also worth noting we are linked to thier red VIP offering
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Based on the feedback provided, our team made contact with you and provided feedback. Please also refer to the following terms and conditions: https://www.vodacom.co.za/vodacom/terms/home-internet-contract.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
It is also worth noting we are linked to thier red VIP offering
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our technical team for further assistance. Based on the feedback provided, our team made contact with you and provided feedback. Please also refer to the following terms and conditions: https://www.vodacom.co.za/vodacom/terms/home-internet-contract.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
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Duncan E's updateReviewer Update
15 Dec 2021, 15:26I eagerly await feedback as to where it states anything about 0.15- 3mbps being normal
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Duncan E's update15 Dec 2021, 15:26
Reviewer Update
I eagerly await feedback as to where it states anything about 0.15- 3mbps being normal
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Duncan E's updateReviewer Update
15 Dec 2021, 15:30The extent of your technicians feedback was
Yes that's normal as per the terms and the speeds I've stipulated are standard, I asked him to email me a copy of that as the ones I have. As per the link you provide definitely dont say 0.15 -3mbps
Yes that's normal as per the terms and the speeds I've stipulated are standard, I asked him to email me a copy of that as the ones I have. As per the link you provide definitely dont say 0.15 -3mbps
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Duncan E's update15 Dec 2021, 15:30
Reviewer Update
The extent of your technicians feedback was
Yes that's normal as per the terms and the speeds I've stipulated are standard, I asked him to email me a copy of that as the ones I have. As per the link you provide definitely dont say 0.15 -3mbps
Yes that's normal as per the terms and the speeds I've stipulated are standard, I asked him to email me a copy of that as the ones I have. As per the link you provide definitely dont say 0.15 -3mbps
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Duncan E's updateReviewer Update
17 Dec 2021, 16:17Still nothing...
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Duncan E's update17 Dec 2021, 16:17
Reviewer Update
Still nothing...