JM
Johann M

1 reviews | Active since Jan 2015

15 Oct 2023, 20:46

Data Packages not keeping up with Smartphone Technology

Dear Vodacom This is a suggestion, not a bad or good review: your data packages are clearly not keeping up with the technological progression of smartphones. On some of the top packages you offer only 1,4 GB of data a month. The average smartphone user these days with all the apps would easily consume that amount in 3 days. And I’m not talking about streaming and Youtube - take Facebook, Instagram and websites. They have a ton of extra ads and stuff that consume data that users don’t necessarily mean to use but they are in the background and drain data. Please consider increasing data offerings and making data cheaper because your customers rely heavily on data, more than calls and smses like 20 years ago.

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Replies (1)
Vodacom
Vodacom's reply16 Oct 2023, 07:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team