Data package not cancelled since 2016

Item: Vodacom
Rating: 1

When i upgraded my contract in October 2016, in the letter i stipulated to remove the 3G data package of R299.00 a month, in May 2017 I emailed another sales person from Vodacom about this and today i noticed I am still being charged on one of my business numbers, so since 2016 to date, I have been charged for a service i wanted remove, please advise as this is annoying as it seems no one knows in Vodacom as to how to remove a data pack

R299.00 X 15 Months = R4485

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Jan 2018, 10:12

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Jan 2018, 10:12

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

's updateReviewer Update

09 Apr 2018, 10:03

Still getting billed for a service i cancelled Please contact me ASAP I will be holding of payment for my account and moving over to Telkom, that's 10 business lines and 5 private lines, plus premicell lines R299 X 17 Months = R5083.00

's update09 Apr 2018, 10:03

Reviewer Update

's updateReviewer Update

09 Apr 2018, 10:17

Still getting billed for a service i cancelled Please contact me ASAP I will be holding of payment for my account and moving over to Telkom, that's 10 business lines, 5 private lines plus premicell lines R299 X 17 Months (date of letter) = R5083.00

's update09 Apr 2018, 10:17

Reviewer Update