Data & Package Issue

<p>After having numerous billing issues with my package and receiving a huge bill end of January, I contacted Vodacom after querying it in December to which they advised I should pay the account and convert to a prepaid contact come Feb. this I did, contacted them on 02/02 to which I explained the situation and the quote for conversion was sent to me, I specifically asked the gent who helped me do I need to complete anything on said documents as it refers to "quote “to which he advised this is merely for me to see that it has been initiated. he advised the packaged has been switched to 'MyMeg 500 MBB 24Mnt TopUp". i made a point of asking several times , when the data is finish I will not be billed additionally and would have to purchase data / airtime, to which I was told this is correct, No additional cost , and additional data will have to be purchase pre-paid. this I then left and took his word for. knowing end of Feb would have a "big debit order I did not think anything about it. the bills came for March / April / and May o which I then started to question and only then realised nothing was changed. I logged the call on the 06/06 to which I was told someone from back office / accounts will contact me in 24-48 hours if no contact within 72h I am welcome to call back.</p> <p>It’s the 20th today and I follow up and to be then to be told the case is still under investigation, with what!!! they dont have the full complaint / issue so what are they investigation. and the agent has the attitude of sorry I can’t do more than escalating the issue?????REALLY!!! </p> <p>And when I asked so has the package been changed, sorry we don’t do that , we can’t change the package????</p> <p>if I were to tell my client sorry you just have to wait, I would have lost my job long time ago and this for a query which was logged 9 working days ago , come on guys!</p> <p>Ref: Ref: ********** 94896 logged 06/06/2016</p> <p>Quotation:1- ********** 877 received in 01/02/2016</p>