JD
Justin D

1 reviews | Active since Jul 2013

07 Aug 2015, 18:51

Data Overusage ****

I have a Vodacom Ipad contract, with 1 gig included 3G Data. In 23 months that Ive had the contract not once have I ever exceeded the included 1gig. This device isnt used daily, it gets taken to my 1 consulting rooms 1 day a week for 2 hours. All the rest of the time I use my Uncapped ADSL at home (I work 99% of the time from home).<br> <br> Vodacom alleges that in the month of July I used the 1 gig, plus a further R1 272 worth of out of bundle data.<br> This is absolutely impossible - as I was on leave for the whole of that month (I work from a local school & we had 4 weeks leave).<br> <br> Over & above this, I specifically had in place:<br> - Data limit. so that it couldnt be overused. I had no need for the extra data, so I requested it be limited.<br> - No SMS notifications of any sort was sent, yet, my cell phone sends me updates on date usage.<br> <br> I believe this data usage claim to be ********** & a **** by Vodacom. The invoice number from vodacom is B*** & the cell number is ***

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2015, 08:15
Official
Hello mrjustindallas,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,