Data overcharges

<p>I've been a Vodacom customer for over 11yrs. I decided to take a Router on contract with Vodacom in September 2016. The date was the 12th (if I remember correctly). The Router came with 10G of data and I was told by a consulatant at Voda shop in Ilanga Mall that once that is up I won't be able to use the internet. On the 2nd week after I received my Router, I went to Vodashop to see a technician because the signal was not good arund my house. I didn't have a number for the Router so I gave him my ID to check my profile and get the number. While he was checking, he asked me if I'm aware that my bill is over R20 000? I laughed, thinking he was joking, he turned the computer screen and It was real. "I spent R20 000 worth of data"! I called vodacom customer care, requested for a statement and itemised billing, but they failed to send me such requested documents. </p> <p> </p> <p>I wrote to their customer service department. They responded on the 4th of October, stating that they are giving me a discount therefore I should pay R6k! I've sent numerous emails after that but no response, no itemised billing nothing. I've always had a Top up contract so i can load airtime when my minutes are up. I am happy to cancel the contract and pay cancellation fees. </p>