DATA OVERCHARGED 3 MONTHS IN A ROW

I have had excessive data charges on my cellphone for the last three months. My account increased from R 1800 on average to R 4500 in June, R 4500 in July etc.On July 28th I called Vodacom (111) and requested that a soft lock be put on my account when it reaches R 300 over the monthly contract fee of R 1280. Due to the agent not doing their work it was never implemented and I sit with the same bill again. I've paid the other bills begrudgingly. <br> <br> I did not get any sms notifications of out of bundle usage. The same happened yesterday when I already spent R 48 over my usage limit and there was no sms - the call centre agent confirmed that it was over when I raised the query again!! <br> So I expect a credit on my bill as I refuse to pay the excessive charges on it for a 3rd month in a row especially after I have done my bit to prevent it from happening again. it was the negligence of your agent as he failed to activate the soft lock!! Go listen to the call - it even says I accepted the terms and conditions on the notes of that call. Vodacom your turn to show you care about your clients!!! You know the amount of money I spent paying for 3 cellphone contracts - for once show your loyalty.