1 reviews | Active since Mar 2012
Data - Out of Bundle rates
Yet again I have been cheated by Vodacom This time has to due with out of Bundle rates for data usage.
Every month for the last few years I have received notifications that my data is about to run out and then more notifications if my data runs out. Therefore I mistakenly became trusting that Vodacom would continue this practice. That was until this month when suddenly was hit with R1600 data charge for being out of my bundle! I received no notification from Vodacom that the data was even low. Do they do this on purpose to rob us of more money?
On top of this I have set maximum limits that Vodacom should not allow any spend more than R100 above my contract, conveniently Vodacom lets you set limits but tells you then cannot be held responsible if they do not enforce it.
I feel cheated once again any will be leaving Vodacom asap
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
