Data options are not clear on USSD

Item: Vodacom
Rating: 2

I purchased data from their USSD menu (Double data) for R399. The menu displays the data as 5GB + 5GB (For 14 days) and I was told by Vodacom (on Twitter) that only the free 5GB data expires. It turns out that the entire 10GB must be used within 14 days, which I expected to last me the full 30 days. I then requested that they cancel the data as I had not used any of it and refund me of my airtime, which they refused!!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

03 May 2016, 09:20

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Vodacom's reply03 May 2016, 09:20

Official

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Vodacom's replyOfficial

04 May 2016, 08:03

Good day

As discussed, please note that feedback has been provided and the required assistance has now been completed.

Regards

Allister

Vodacom's reply04 May 2016, 08:03

Official

Good day

As discussed, please note that feedback has been provided and the required assistance has now been completed.

Regards

Allister

's updateReviewer Update

04 May 2016, 15:35

I would like to express my gratitude to the vodacom employee who contact me and vodacom itself for actually solving my complain! Thank you guys. Much appreciated!

's update04 May 2016, 15:35

Reviewer Update

I would like to express my gratitude to the vodacom employee who contact me and vodacom itself for actually solving my complain! Thank you guys. Much appreciated!