1 reviews | Active since Sept 2017
DATA ONCE AGAIN JUST DISSAPEARING
CONSTANT ISSUE WITH DATA JUST DISSAPEARING - WE LOADED 5 GIG OF DATA ONTO OUR SIM CARD WE USE IN A WIRELESS DEVICE THE NUMBER IS ********** 660 - AND JUST A FEW DAYS LATER IT ALL DISSAPPEARED - WITHOUT US EVEN USING THE WIRELESS UNIT ALOT ...................... CAN SOMEONE AT VODACOM PLEASE EXPLAIN THIS MISTERIOUS DISSAPEARNCE OF DATA - WE HAE EXPERIENCED IT PREVIOUSLY WITH DATA ON OUR TELEPHONES AND AFTER HUGE DEBATES WITH VODACOM EVENTUALLY GOT THE DATA BACK - BUT I REALLY CANNOT KEEP FIGHTING ABOUT THIS.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Yolande,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
We have reviewed the data usage on the mobile number *** and we confirm all charges are correct. We have however assisted you with a 2GIG data bundle as a gesture from Vodacom.
We also recommend that you download the My Vodacom App and a data manager app to keep track of your data usage and purchase more data before depleting your bundle.
For Android devices you can go to Settings then Data Usage. Select the date range above the graph and set the Cycle Date to the 1st of the month, then go back to choose the applicable period e.g. June 1 - 30 or July 1 - 31.
Regards
Vodacom Customer Care
Best regards,
Dear Yolande,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
We have reviewed the data usage on the mobile number *** and we confirm all charges are correct. We have however assisted you with a 2GIG data bundle as a gesture from Vodacom.
We also recommend that you download the My Vodacom App and a data manager app to keep track of your data usage and purchase more data before depleting your bundle.
For Android devices you can go to Settings then Data Usage. Select the date range above the graph and set the Cycle Date to the 1st of the month, then go back to choose the applicable period e.g. June 1 - 30 or July 1 - 31.
Regards
Vodacom Customer Care
Best regards,