FG
Fritz G
1 reviews | Active since Jan 2021
08 Jan 2021, 16:51
Data om my RED VIP contract cant be activated
I have transferred my cellphone account from a company account to my personal account. It has now taken 8 days for Vodacom to connect data on my RED VIP package and I still do not access to data. The keep on telling me is resolved by it's not. I have never seen such terrible service
Helpful (0)
Replies (2)0
Replies (2)FG
Fritz G's updateReviewer Update
11 Jan 2021, 06:57It is now 10 days after the first complaint was logged and it's still not resolved. Vodacom does not seem to care and try to resolve this issue. I don't know what to do anymore for them to take this complaint seriously.
FG
Fritz G's update11 Jan 2021, 06:57
Reviewer Update
It is now 10 days after the first complaint was logged and it's still not resolved. Vodacom does not seem to care and try to resolve this issue. I don't know what to do anymore for them to take this complaint seriously.
Vodacom's replyOfficial
11 Jan 2021, 09:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team