AV
Anneke V

1 reviews | Active since Sept 2016

27 Sept 2016, 15:24

Data - notifying SMS service

<p>I am very unhappy about the fact that I am nog getting any sms notifications, notifying me that my data has ran out. I used to get a sms each time this happened but this has not been the case for the last couple of months or more. I have run up a huge bill due to data that is being charged at a higher rate which is unacceptable. I do not have a problem buying extra data when it runs out but wants to be notified. Why has this service been discontinued? I have received any notifications that this was going to happen.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2016, 15:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,