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zakhele N

1 reviews | Active since Nov 2013

22 Aug 2017, 08:49

Data Notifications for *** are coming to *** and Vodacom is failing to resolve this!!

Good day,

Ref 1- ********** ********** , My Number is ********** 203.

I have contacted Vodacom Call centre and everyone is just shifting the blame but eventually an scalation was logged and closed the same day if not the following day saying data notifications are now active on ********** 999 but I'm still getting ********** 999 data notifications on my ********** 203 number which is very annoying since the ********** 999 is a contract number under my sister's name, yes we are related but i should not be receiving her data notifications.

My Escalation call was closed but the problem is still not resolved, Yesterday I got her data notification saying she has less than 148 MB on her ********** 799 number sent to my prepaid number ********** 203. can someone do what they are paid for please!!!! The ********** 999 number does not get any notifications at all!!! This issue started when my sister converted her number to contract last year. My Escalation call was closed but the problem is still not resolved!!!! Why close a call without confirming with the customer if issue has been resolved! Heartless Vodacom I must say! Ref 1- ********** **********

0
Replies (3)
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zakhele N's update22 Aug 2017, 08:51
Reviewer Update
My contact number is ********** 242, I hardly use the ********** 203 number.
Vodacom
Vodacom's reply22 Aug 2017, 09:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

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zakhele N's update23 Aug 2017, 08:53
Reviewer Update
Good day, No one has contacted me yet. How long will this take? Regards, Zakhele