VM
Vutivi M
1 reviews | Active since May 2015
13 Aug 2020, 10:16
Data not working on a positive balance with no explainations why.
I haven't been able to use DATA since yesterday evening 12 August 2020. I have a positive balance. I called this morning 13 August 2020 and the consultant told me it will take up to 3 working days to fix the problem because she has to log a call. I haven't received "call' information as yet. However I am expected to stay without data for 3 days while I pay for services.
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Vodacom's replyOfficial
13 Aug 2020, 10:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Aug 2020, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team