Data not reversed

I bought data from my Standardbank account - I made a finger mistake and typed in *** instead of ***. I tried phoning the call center but was transferred so many times that I emailed them. They rep**** me quite quickly, which I was very thankful of. The operator however told me that they could do nothing for me and that I must phone my bank. I did that, but was told that they could not do anything for me, and only Vodacom can reverse the payment (which makes sense). I made the same mistake about 2 years ago and Vodacom assisted me, so I know it is doable. I also asked operator if there is actually such an account? But I have not received an answer as of yet. Surely their standard answer can not just be SORRIE... what if there is not such an account? Who gets my money (R 599), and if there is such an account, I can assure you 9/10 people will approve such a reversal? Although this is not my account ***), but my husbands, I am a very old and good client of Vodacom ***), andI am sure that there is someone there that might be able to assist me.