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1 reviews | Active since Apr 2019
16 Nov 2020, 22:10
Data not reflecting
Purchased data via the app using my bank card today. The money has been deducted but the data has not reflected. This happened a week ago as well, only to be told there was an issue with card payments. Today I was cut off without even getting directed to a consultant. Please tell me where is all that money going???
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Vodacom's replyOfficial
17 Nov 2020, 07:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2020, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team